PRIVACY, SECURITY, REFUND & SHIPPING POLICIES
Thank you for choosing Pretty Rugged!
We have done everything possible to provide an easy, pleasurable and secure shopping experience; and we treat every purchase with complete confidentiality. Our encrypted order technology ensures that every transaction is safe and protected. Shop with confidence at PrettyRugged.com!
At Pretty Rugged, LLC, we respect your privacy and are committed to protecting it. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.
At Pretty Rugged, we are committed to your complete satisfaction. We offer a 30-day money back guarantee on everything we sell and will repair or replace any defective merchandise. Products that have been personalized are not returnable unless there is a defect in manufacture. Please call our toll-free customer service number, 1-833-778-4433, and obtain a Return Merchandise Authorization number (RMA) within 30 days of purchase date. Refunds will be provided as a credit to the credit card used at the time of purchase within five (5) days of receipt of the returned merchandise.
At present, we only ship orders within the United States and Canada. International orders are not accepted.
Ordered items will be shipped within two (2) days of purchase. We determine the most efficient shipping carrier for your order, which include the USPS and UPS. Sorry – we cannot ship to P.O. boxes. Your merchandise will normally arrive within 7-8 days of purchase.
Expedited shipping options are listed at checkout.
Signature requirements may be necessary for delivery to an apartment, building unit or condominium.
Please note: It is the customer’s responsibility to provide the correct mailing address including house and apartment numbers, etc. Purchaser will be responsible for loss of the product plus shipping costs if incorrect or incomplete information is provided at time of order.
If you have any questions about any of our policies, please call our toll-free number, 1-833-778-4433.